Recently I purchased a top of the line Samsung LED LCD Luxury Television, and was not only impressed with the product, but with the service I received. You see, upon taking my new UN55B8000 LED LCD home, I discovered some minor damage to the bezel. Not knowing what to expect, I contacted Samsung. What happened next exceeded my expectations.
When I called Samsung, I explained what my situation was and they immediately offered to come to my house the very same day! I did have prior engagements, so I opted to make an appointment for later in the week. When the Samsung representative arrived at my home, he was personable and gracious-even electing to remove his shoes out of respect for my home.
The Samsung technician explained to my family and I that it would be best to replace the bezel, and proceeded to carefully do so, cleaning the entire unit as well. The prompt and quality customer service I received from Samsung proved to me that not only is it a reputable luxury company, but that it stands dedicatedly behind every product it sells. I know in the future I will always feel comfortable and confident when I invest in any Samsung luxury product, what an outstanding experience completely free of frustration.
-Ryan Safady, Imagine Lifestyles
Post by Imagine Lifestyles Luxury Rentals