My wife and I just returned from celebrating our ten year anniversary at the Excellence Playa Mujeres and we were thrilled with our accommodations from beginning to end. When we arrived at the property the staff greeted us by saying “Welcome Home’ and that is exactly how we felt, only our home is nowhere near as beautiful! The customer service was exceptional at every step, with friendly smiles everywhere and people to attend to our every desire. At one point after swimming in the ocean a staff member came up just to clean our sunglasses, we were floored.
I have posted a video tour on youtube of our room accommodations.
The room was spacious and comfortable. The bed was clean and comfortable. The mini-bar was well stocked and the in-suite hot tub was a good size, and I’m 6’4″. Room service was slow at times and of lesser quality and limited selection as compared to the restaurants. The restaurants provided ample selection for a 7-10 day stay, and the quality of food was very good. I will say that the Indian cuisine did seem a bit less than authentic.
Overall we were very happy during our stay at Excellence Playa Mujeres, and we would be happy to stay at an Excellence property again in the future.